Refund Policy

2.1 Free Plan

Our free plan is available at no cost and does not involve any charges or refunds.

2.2 Pro Plan

Our Pro plan is a monthly subscription service billed at $3.50 USD per month. All subscription charges are processed through Paddle, our payment processor.

3.1 Refund Eligibility

We provide a 14-day satisfaction guarantee for first-time Pro subscribers. If you are not satisfied with the service within 14 days of your first payment, you may request a full refund.

3.2 Refund Processing

Approved refunds will be processed by our payment partner, Paddle, within 5-14 business days. The actual time for funds to appear in your account depends on your bank or card issuer.

• Processing time: 5-14 business days via Paddle
• Refund method: Original payment method used
• Email confirmation: You'll receive confirmation when processed

3.3 Exception Cases

Full refunds are guaranteed for:

• Duplicate charges or billing errors due to technical problems
• Unauthorized charges to your account (fraudulent activity)
• Service failure to deliver promised functionality

Note: Refunds may not be available for accounts that violate our Terms of Service or engage in abuse of the refund system.

4.1 Self-Service Cancellation

You can cancel your subscription at any time through:

• Your account dashboard (recommended)
• Paddle customer portal via your email receipt
• Contact our support team

4.2 What Happens When You Cancel

• Immediate stop of future billing cycles
• Continue access to Pro features until current billing period ends
• Automatic downgrade to Free plan after period expires
• Your data and Agent Profiles remain accessible (subject to free plan limits)

5.1 Comprehensive Free Plan

Before subscribing, we encourage you to try our generous free plan:

• 5 Agent Profiles: Create and test custom AI configurations
• 150 Notes: Store and organize your development knowledge
• MCP Protocol Integration: Full access to MCP tools
• Template Library: Access to basic templates

5.2 Make an Informed Decision

Our free plan provides sufficient functionality to evaluate whether Noteit-MCP meets your needs before committing to a paid subscription.

6.1 Monthly Billing Cycle

Pro subscriptions are billed monthly at $3.50 USD per month. Billing occurs on the same date each month when you first subscribed.

6.2 Payment Processing

All payments are securely processed through Paddle, our payment processor.

• Accepted Methods: Credit cards, debit cards, PayPal, bank transfers
• Security: PCI DSS compliant payment processing
• Receipts: Automatic email receipts for all transactions

6.3 Failed Payments

If payment fails, you'll receive email notifications and have 7 days to update your payment method before your account is downgraded to the free plan.

7.1 Getting Help

If you're experiencing issues with the service, please contact our support team before considering cancellation. We're here to help resolve any problems.

7.2 Alternative Solutions

Before cancelling, consider these options:

• Contact support for technical assistance
• Review our documentation and tutorials
• Temporarily downgrade to free plan to maintain your data
• Pause subscription (contact support for options)